15 DAY MONEY BACK POLICY

PMJ promises a 15-day money back policy, meaning you can return the product within 15 days of delivery for a 100% refund.

• Refund Value: 100% Full Refund/Exchange of original invoice value
• Return Period: This policy is applicable for returns made within 15 days from the date of delivery.
• Quality Check: All returns are subjected to a mandatory quality check by the PMJ team. Only on QC team's approval will the policy be applicable.
• Exceptions: This policy is not applicable on certain products like: engraved/personalized/customized products, gold/silver coins & bars.
• Cap on refund value: This policy covers refunds up to Rs. 2 Lakhs (Gold/Diamond/Gemstone Jewellery) & Rs. 5 Lakhs (Loose Solitaire Diamonds & Solitaire Studded Jewellery).
• International Orders: This policy is currently not applicable for any international orders.
• Refunds: Refunds in case of COD & Prepaid cash orders will be made to customer's bank account only (online transfer). In the case of Prepaid orders through digital mode, the refund will be made to the Source (ex. Credit Card, Debit Card, Net Banking)
• Refund Processing Time: Once the order is received & PMJ QC team approves, the refund will be processed within 10 days.
• Return Shipping Charges: Free for Domestic Returns. Not available for International Returns.
• Original Invoice & Certificates: For a 100% refund, both original invoice & certificates are mandatory to be returned along with the order itself.
• Discounts & Free Gifts: Any discounts or complementary gifts offered at the time of purchase will be deducted to arrive at the final value of refund.
• Loss of Certificate: In case the certificate is misplaced, a certification charge of Rs. 650/carat of Gemstones will be charged for new certification. Any logistics cost incurred to procure the new certificate will have to be borne by the customer.
• An order can be returned under the 15 Day money back policy only once. The next returns will be treated under the Lifetime Exchange/Buy Back Policy.

LIFETIME EXCHANGE POLICY

PMJ promises a Lifetime Exchange Policy, meaning you can exchange/upgrade the product(s) for any other product(s) anytime. The exchange will be processed after certain deductions as explained below.

• Exchange Value:
• Diamond Jewellery: 100% value of gold as per current PMJ gold rate & 100% value of diamonds as per invoice value of diamonds, in exchange for diamond jewellery.
• Loose Solitaire Diamonds: 90% value of loose solitaire diamonds as per current PMJ selling rate. (Max. value of Rs. 10 Lakhs)
• Uncut Jewellery: 100% value of gold as per current PMJ gold rate & 75% value of uncut diamonds as per invoice value of uncut diamonds.
• Precious Gemstone Jewellery (Ruby, Emerald, Sapphire): 100% value of gold as per current PMJ gold rate & 75% value of precious gemstones as per invoice value of precious gemstones.
• Plain Gold Jewellery, Studded Jewellery (studded with semi-precious & non-precious gemstones) & Gold Coins/Bars: 100% value of gold as per current PMJ gold rate only.
• Deductions: All the charges towards Making, Wastage & Taxes will be deducted to arrive at exchange value.
• Discounts & Free Gifts: Any discounts or complementary gifts offered at the time of purchase will be deducted to arrive at the final value of exchange.
• Exchange Period: Lifetime from the date of purchase
• Quality Check: All exchanges are subjected to a mandatory quality check by the PMJ team. Only on QC team's approval will the policy be applicable.
• Cap on exchange value: Rs. 10 Lakhs for Loose Solitaire Diamonds & Solitaire Jewellery
• International Orders: This policy is currently not applicable for any international orders.
• Money Refund: This policy covers only the exchange of jewellery for jewellery & doesn't apply to any sort of cash/money refunds.
• Return Shipping Charges: Rs. 1,000 for Domestic Returns. Not available for International Returns.
• Original Invoice & Certificates: Both original invoice & certificates are mandatory for Lifetime Exchange Policy.
• Loss of Certificate: In case the certificate is misplaced, a certification charge of Rs. 650/carat of Gemstones will be charged for new certification. Any logistics cost incurred to procure the new certificate will have to be borne by the customer.

LIFETIME BUY BACK POLICY

PMJ promises a Lifetime Buy Back Policy, meaning you can sell your jewellery & loose diamonds back to us, anytime.

• Buy Back Value: 90% of Lifetime Exchange Value
• Deductions: All the charges towards Making, Wastage & Taxes will be deducted to arrive at exchange value.
• Discounts & Free Gifts: Any discounts or complementary gifts offered at the time of purchase will be deducted to arrive at the final value of buy back.
• Buy Back Period: Lifetime from the date of purchase
• Quality Check: All buyback products are subjected to a mandatory quality check by the PMJ team. Only on QC team's approval will the policy be applicable.
• Cap on buy back value: Rs. 10 Lakhs for Loose Solitaire Diamonds & Solitaire Jewellery
• International Orders: This policy is currently not applicable for any international orders.
• Refunds: Refunds in case of COD & Prepaid cash orders will be made to customer's bank account only (online transfer). In the case of Prepaid orders through digital mode, the refund will be made to the Source (ex. Credit Card, Debit Card, Net Banking)
• Refund Processing Time: Once the order is received & PMJ QC team approves, the refund will be processed within 10 days.
• Return Shipping Charges: Rs. 1,000 for Domestic Returns. Not available for International Returns.
• Original Invoice & Certificates: Both original invoice & certificates are mandatory for the Lifetime Buy Back Policy.
• Loss of Certificate: In case the certificate is misplaced, a certification charge of Rs. 650/carat of Gemstones will be charged for new certification. Any logistics cost incurred to procure the new certificate will have to be borne by the customer.